Lost Property Policy
Sealife Adventure is extremely committed to returning lost items to their owners. Any items that are lost on-site and found by a member of staff are handed in at Customer Services, which can be found on the left as you enter through the front doors. If you have lost any property whilst on-site, please contact Customer Services to report this. Please note, personal details will be taken at this point.
Once lost items are handed in, they will be kept in a secure location for up to 4 weeks. During this time, regular checks will take place to match up lost property to the lost property forms that have been completed. The owner will then be contacted to inform them that an item matching the reported description has been handed into us. At this stage, you will be asked to confirm any distinctive features to confirm that the item is yours.
Once the item is confirmed to belong to you, we will arrange a time for it to be collected. During this time, it will be placed in another secure location.
Claimed lost property will be kept for a further 4 weeks.
Any unclaimed or uncollected property after these times will be either disposed of or donated to a charity of our choice.
Points to note
- All responsibility of property lies with the property’s owner. Sealife Adventure takes no responsibility for loss, damage or theft that occur to any property in-park, regardless of who is in possession of the property.
- Sealife Adventure is not able to send out any lost property, although the property owner may arrange for a courier to collect it. Sealife Adventure takes no responsibility for any items that are lost, damaged or stolen during this process.
- Unclaimed lost property will be held for 4 weeks from when it is handed in. After this, the property will either be disposed of or donated to a charity of Sealife Adventure’s choice.
- Claimed lost property will be held for 4 weeks from then it is claimed. After this, the property will either be disposed of or donated to a charity of Sealife Adventure’s choice.
- Any bank cards that get handed in will be kept hold of until the end of the calendar day. After this, unclaimed bank cards will be either returned to the relevant bank or destroyed.
- Any wallets that get handed in will be held for 4 weeks and then disposed of. If there is cash in the wallet, this will be given to a charity of Sealife Adventure’s choice. If the wallet contains bank cards, these will be handed in to their respective bank or destroyed the day after it is handed in.
- Any electronics that get handed in will be held for 4 weeks. If unclaimed, they will be sold and the money will be donated to a charity of Sealife Adventure’s choice
- Any jewellery that is handed in will be held for 4 weeks. If unclaimed, it will then be sold and the money will be donated to a charity of Sealife Adventure’s choice.