Sealife Adventure is committed to promoting an atmosphere of fun within a safe disability assisted environment.
We manage this by:
- Recognising that all visitors and staff have the right to be treated as equally as possible in all areas of the centre.
- Being open to all types of recognised disability.
- Making sure that all our staff are aware of our company policy and prepared to assist where possible.
- Keeping up to-date with changing legislation using web sites, BALPPA and other reputable connections.
- Giving open access to external authorities to examine our policy and enforcement procedures.
- Building links with agencies and focus groups enabling professional bodies to advise us on additional duties and works.
- Constantly reviewing action plans to up-date works in hand.
- Continually reviewing our policy to maximise effectiveness.
- Statement & general terms for public safety and disabled people.
This guide will assist our guests with disabilities to ensure that they have a safe and thrilling day out! We want all our guests to get the most out of our aquarium and enjoy as many of our facilities as possible.
This guide has been produced to give you a full and realistic picture of our attractions, detailing issues, restrictions, details of evacuations and the requirements for helpers/carers to accompany guests.
Sealife Adventure does not have its own car park. However there is a large council owned, pay and display car park next to the centre’s main entrance.
If you require help once parked, given notice, we will assist in any way possible.
If you have a disabled parking badge there are adequate provisions provided in this council car park. If you have any questions then the council car park number is 01702 331326.
Our main entrance is flat and has no steps. There are no turnstiles to enter the building. There is adequate signage throughout the building.
Ticket and wristband Sales
There are four, well lit admission points within the main entrance foyer and the Customer Services desk is situated opposite.
Sealife Adventure’s current policy on ticket & wristband sales for disabilities entitles the carer to a wristband for half price. Please note that carers must be over the age of 18 to be responsible for anyone they wish to accompany, assist and care for.
Carers may not enter the aquarium alone on a carer wristband.
For further information please call customer services on 01702 442200. Customer services can also advise you on the best visiting periods to avoid queuing.
For group or advance bookings please call our Bookings team on 01702 443400
Due to the nature and environment of our attraction, we have strict guidelines to follow when guests bring dogs in to the park. Dogs without intense training can find Sealife Adventure, with the noise and enclosed environemnt, very stressful and may cause the animal to act out of nature. As owners of a popular attraction, our responsibility to all our customers is to ensure that the environment is safe and all hygiene measures have been met. We therefore have a criteria for any dog entering Sealife Adventure, as follows:
- All dogs must be registered medical assistance dogs.
- All dogs must be highly trained (with at least 4 years training). Proof, in the form of an I.D. book, will be required.
- They must not wander freely around the park and must sit quietly on the floor next to their owner.
- All dogs must wear a recognisable harness and identifying coat.
- Dogs must be muzzled at all times
All wheelchair users must provide their own assistant. Wheelchairs can be obtained locally from Southend tourist information centre. Advanced notice is required and you can book by calling 01702 215120. (Subject to availability).
The first aid station is located at customer services. It is manned during opening hours by qualified general first aider’s. If you require first aid, please contact a member of staff who are located throughout the centre and clearly identified by their uniform.
As well as general toilets, we have a disabled facility. It is located in the yellow beach hut in the main foyer. There is also an allocated baby changing room on-site, as well as an extra baby-changing station located within the disabled toilet!
In the event of emergency customer services may assist with a telephone. There are pay phones located outside the building on the main road.
The following signs are stated recommendations and our guidelines only. Please ensure your disability meets the safety directive.