FAQ's
Frequently asked questions
You can purchase your wristbands online before your visit to receive an online booking discount. All our online bookings are open ended, which means you won’t have to specify which date or time you’re joining us – you can pop down whenever you like!
We also have some fantastic deals available on group bookings and school bookings. Take advantage of these discounts to save a bundle on larger parties when you book through a school, company, charity, or organisation.
And remember, all Adventure Island and Adventure Inside Annual Pass holders are eligible for a 50% discount.
Any children under the height of 90cm will be permitted to enter Sealife Adventure free of charge, providing there is a paying adult present to accompany them. Children will be measured upon entry. Children must be wearing shoes whilst being height checked, as we require all guests to be wearing shoes when entering our centre.
The majority of our tanks are visible from 80cm+. Children 90cm and above can easily view all exhibits.
At Sealife Adventure, we believe that everyone should be able to experience the highest level of happiness with us and so we have tried to accommodate to all of our disabled visitors as much as possible.
We offer a half-price admissions fee for up to two carers for those who require assistance. The individual who requires the assistance will be charged at the full admission rate.
Please note, carers must be over 18 years to accompany somebody within the grounds and one of the following pieces of documentation will be required to obtain a carers band.
- Letter from DWP regarding DLA or PIP
- Diagnosis letter from NHS or doctor
- Disability ID (DID) card
- NIMBUS Access Card
For those with Annual Passes, we also offer carer Annual Passes, which are half the price of the standard Annual Pass. With this you are also able to purchase up to two carers annual passes.
For further information into our accessibility, please visit Our Accessibility Policy | Sealife Adventure
Firstly, don’t panic! There’s every chance that your item has been picked up by a member of our team and handed in to our Customer Services department. We’ll keep any lost belongings in a secure location for up to 4 weeks, and we’ll make every effort to ensure any lost property is reunited with its owner ASAP. Check out our full Lost Property policy here.