Terms & Conditions
Internet Booking Terms & Conditions
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our customer service advisors by emailing us at firstname.lastname@example.org before placing an order with us. These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A Contract between the customer and Sea Life Adventure for the sale of our products will only exist once an order has been accepted. This does not affect the customer’s statutory rights. Prices and availability of goods are subject to change without notice.
Vouchers are not transferable and accordingly may not be sold or passed to any third party without prior permission. Vouchers will be retained by Sea Life Adventure at the point of sale.
Bookings made online before 10am can be used on the same day or up to 90 days from date of purchase. Bookings made after 10am may not be used on the same day, but can be used from 10:00am the following day, or at any point during the next 90 days
Confirmation of your purchase will be emailed. Making Returns (if applicable)
For all returns you will be required to arrange and pay for the return of the vouchers to us. To return any products to us, please: Ensure you enclose a copy of your receipt and all the vouchers you wish to return then send back to:
Customer Services Sea Life Adventure Eastern Esplanade Southend-on-Sea Essex SS1 2ER.
When returning vouchers you are strongly recommended to obtain proof of posting. We cannot accept responsibility for items lost in transit.
Payment and Taxes
We accept online payment by credit/debit card in a secure environment provided by Secure Trading. We currently accept Visa, Mastercard, Delta and Maestro. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of VAT at the current rate.
When you enter your credit card details if you look up at the URL of that page you will notice that it begins with https://. This means that it is on a Secure Server and all transactions that take place are encrypted between your browser and the server. Nobody is able to obtain neither your credit card details nor other information. Of equal importance is the security which surrounds the payment system. By making use of SecureTrading we have the most sophisticated online trading system available. It allows us to safely process your credit card payment with the bank, and complete the financial transactions securely behind protected firewalls. No personal or financial details are left unencrypted on a remote server, and such details are never sent by internet email. For more details about SecureTrading visit the SecureTrading website at http://www.securetrading.com. Purchase of Individual Tickets: Customers purchasing online agree to the following:
To redeem Tickets at the centre, you must present or quote your booking purchase number that you received at the end of your transaction via email, along with your credit or debit card used for purchase.
Bookings made online before 10am can be used on the same day or up to 90 days from date of purchase. Bookings made after 10am will only be valid from the next day or 90 days from that date.
Tickets selected are as indicated and stated on final cart page. Tickets are valid for all of 2020 open days. Purchases made during 2020 will not be valid beyond 31st December 2020.
Internet bookings are non-refundable; however they are valid for 90 days from date of purchase and can be used at any time within this period.
No other promotional offer or discount can be used in conjunction with online ticket sales. Total price indicated will be deducted from your chosen preferred debit or credit card.
Tickets booked online can be upgraded to Annual Passes at the customer services desk, at an extra cost, if desired during your visit.
List of exhibits is subject to change, temporary closure or exclusion with no prior warning.
The management reserve the right to withdraw or alter any of the facilities, prices or advertised items, at any time without prior notice. Guests are also informed that exhibits may be closed, temporarily withdrawn or otherwise unavailable at any time due to technical or operational reasons, power failure, capacity or inclement weather.
All Tickets are sold on the strict understanding that they are non-transferable. All Tickets are sold with the full understanding of usage and conditions.
No refunds will be given for earlier than advertised closing for reasons such as inclement weather, power failure or any situation beyond the control of Sea Life Adventure. By purchasing a Sea-Life Adventure Individual, Family Annual Pass you accept these Terms and Conditions of use. Use of these Passes is in accordance with the Centre regulations which can be obtained by telephoning 01702 442200. However, some of the Sea-Life Adventure regulations are printed here:
AN ANNUAL PASS IS ONLY VALID FOR THE CARD HOLDER; OF WHICH A PHOTOGRAPH IS STORED ON OUR COMPUTER SYSTEMS. MISUSE WILL RESULT IN THE ANNUAL PASS BEING WITHDRAWN.