Accessibility

Accessibility information

Sealife Adventure is committed to promoting an atmosphere of fun within a safe disability assisted environment.

We manage this by:

• Recognising that all visitors and staff have the right to be treated as equally as possible in all areas of the centre.
• Being open to all types of recognised disability.
• Making sure that all our staff are aware of our company policy and prepared to assist where possible.
• Keeping up to-date with changing legislation using web sites, BALPPA and other reputable connections.
• Giving open access to external authorities to examine our policy and enforcement procedures.
• Building links with agencies and focus groups enabling professional bodies to advise us on additional duties and works.
• Constantly reviewing action plans to up-date works in hand.
• Continually reviewing our policy to maximise effectiveness.

Statement & general terms for public safety and disabled people.

This guide will assist our guests with disabilities to ensure that they have a safe and thrilling day out! We want all our guests to get the most out of our aquarium and enjoy as many of our facilities as possible.

This guide has been produced to give you a full and realistic picture of our attractions, detailing issues, restrictions, details of evacuations and the requirements for helpers/carers to accompany guests.

Parking

Sealife Adventure does not have its own car park. However there is a large council owned, pay and display car park next to the centre’s main entrance.

If you require help once parked, given notice, we will assist in any way possible.

If you have a disabled parking badge there are adequate provisions provided in this council car park. If you have any questions then the council car park number is 01702 3 31326.

Entrance/exits

Our main entrance is flat and has no steps. There are no turnstiles to enter the building. There is adequate signage throughout the building.

Ticket and wristband Sales

There are four, well lit admission points within the main entrance foyer and the Customer Services desk is situated opposite.

Sealife Adventure’s current policy on ticket & wristband sales for disabilities entitles the carer to a wristband for half price. Please note that carers must be over the age of 18 to be responsible for anyone they wish to accompany, assist and care for.

Carers may not enter the aquarium alone on a carer wristband.

For group or advance bookings, or for further information please call customer services on 01702 442200. Customer services can also advise you on the best visiting periods to avoid queuing.

Assistance Animals

Assistance animals are very welcome at Sea-Life Adventure as long as they are on a leash or harness. Please ensure that they are kept with a carer as we cannot be responsible for them in any brief absence.

Wheelchairs

All wheelchair users must provide their own assistant. Wheelchairs can be obtained locally from Southend tourist information centre. Advanced notice is required and you can book by calling 01702 215120. (Subject to availability).

First Aid

The first aid station is located at customer services. It is manned during opening hours by qualified general first aider’s. If you require first aid, please 4 contact a member of staff who are located throughout the centre and clearly identified by their uniform.

Toilets

As well as general toilets, we have a disabled facility. It is located in the yellow beach hut in the main foyer. There is also a baby changing unit provided at all three sites.

Telephone

In the event of emergency customer services may assist with a telephone. There are pay phones located outside the building on the main road.

Signs

The following signs are stated recommendations and our guidelines only. Please ensure your disability meets the safety directive.

As with all areas, disability signs are for your consideration and are our recommendations only. In general we consider Sea-Life Adventure a wheelchair assisted friendly attraction. Not recommended for visitors with severe sight impairment due to dim lighting for the protection of the sea life. For further information please call the help desk 01702 442200

Area Recommendations

The Sea-Life Adventure aquarium is a mainly visual experience and are therefore not recommended for visitors with sight impairment. Learning about the sea life is an audio and visual experience and the quality of the visit will be affected if you have a hearing impairment. Some dim lighting is used to protect the sea life. All the aquariums are low level and have full glass frontage. All areas are considered wheelchair accessible with a carer. Parts of the quarantine areas are narrow but accessible to wheelchair users with carers.

The three shells at Sealife Adventure restaurant is fully wheelchair accessible and is well illuminated with staff on hand to assist. There is a service bell at the order and pay counter. The menu serves a variety of hot and cold food and drink and the meals are bought to your table. There is a step leading to all exits onto the main parade but a flat access is located at the main entrance.

There are areas within the centre with low lighting for effect and to create atmosphere and these may be unsuitable for those with visual impairments without a carer or assistance.

The displays are fully accessible for wheel chair users and for those with walking disabilities but parts of the attraction do have steep slopes, or charges in flooring texture so a carer may be required at certain times.

Buy Tickets Now!

Adult £12.95		Subtotal £0.00
Kids*** £8.95		Subtotal £0.00
Seniors £10.20		Subtotal £0.00
Students £10.20		Subtotal £0.00
1 adult 2 children £26.00		Subtotal £0.00
1 adult 3 children £32.00		Subtotal £0.00
2 adults 1 child £31.00		Subtotal £0.00
2 adults 2 children £37.50		Subtotal £0.00
2 adults 3 children £43.50		Subtotal £0.00

Total Online Cost

£0.00

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***Children under 90 cm are free of charge. Children over 90cm and 14 years old or under will be entitled to the Child discount.